Friday, 4 May 2007

Our top 3 support requests: 3

Number 3: PIN problems

PIN number requests for My Mobizines are still a major issue. We (currently) need to verify that you're making a request from your own handset (I know you know it's your handset, but frankly I don't think we've been properly introduced).

We've noticed that we're getting loads more requests for PINs for new Nokias because of our NCD distribution deal. Those Nokias get everywhere.

This process isn't quite as reliable as we'd like: international bulk SMS turns out to be a bit like sticking a message in a bottle and letting it float out to sea. So while people in the UK get PINs no problem, we have difficulty getting PINs through to countries as diverse as India, the USA and China. Which are, obviously, quite big.

For now if the PIN doesn't arrive your only option is to email but we're dropping the PIN requirement in the next release of the software (which wshould hit the street ina couple of months). This should make registering from places we don't have decent SMS coverage easy.

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